Upgrading your Poshmark Label

How to get a new label for Poshmark orders that are more than 5lbs.

The Poshmark shipping label allows up to 5 lbs with their Priority Mail label. Occasionally a heavier coat or a multi item bundle will exceed the weight limit. You can upgrade the label up to 10 lbs. It is the responsibility or the seller to cover the cost for a heavier label-the cost is taken from the potential earnings of this order. It’s a good idea to have a scale and weigh packages that ‘seem’ a bit heavier.

If you know the weight and are ready to upgrade the label, here’s how:

  1. Go to your ‘account’ tab’
  2. Select ‘my sales’
  3. Select the order
  4. Select ‘need new shipping label’
  5. Select ‘need heavier weight label’
  6. Choose the proper weight that fits the package
  7. Print and attach to package.

Reseller Hacks-Make your own seals & stickers

A money saving way to make your own seals and stickers.

I prefer to save money any way I can. I have a stamp pad and old stamps that I use to make my own seals. I purchase any old name tag badges or anything useful at the thrift store or dollar store and cut to size. This is a cute and fun way way to save money and add a personal touch to your packages.

The stamp pad I did get new, and the stamps I grabbed at a a rummage sale. If this is something you want to do, make sure you get a stamp pad to allow for different sizes.

Do you make your own stickers?

Reseller Hacks-Custom Thank You Stickers

Using custom stickers for your packages adds a personal touch.

There are many companies to choose from where you upload a logo and order custom Thank You stickers. While these stickers are great to seal packages, they are not great to hand out for networking. No one wants a thank you sticker.

I choose the more economical side and went with a versatile stamp that can have more uses.

I ordered my custom stamp from https://www.rubberstamps.com/. I make my own thank you stickers using any old name tag labels I can find at the thrift store (saving money here). I also stamp all my boxes on the outside with my stamp. This came in handy when a package accidentally made it to the Post Office with no mailing label, luckily they knew it was my package!

Handling Poshmark Cases

How to professionally handle a Case on Poshmark.

Any customer can open a case on Poshmark and request a return for a number of reasons. Color, item not as described, didn’t fit, rips, tears or flaws. I have been selling over 2 yrs on Poshmark and have had my share of cases. It happens to everyone.

The first case I had opened devastated me. I was done. There is no way I could continue selling. Burn it all.

Now I know better. My first case was way back when we could not see the comments that were being made. I did try to ‘fight’ a couple of cases and won them. I felt horrible. Even though I got paid, I had a bad feeling about ‘winning’ a case. I also ‘lost’ a couple of cases and the item was not returned. I felt even worse about this.

These days, I have a simple answer to any case that gets opened. I still get the occasional case, don’t get me wrong. My generic answer to any case is somewhat like this:

“We here at trishvan99 apologize for this oversight. Please refund ________ and send the item back to our facility. We will gladly accept fault for this. We hope ______ finds the items they are looking for on Poshmark. We here at trishvan99 strive to provide the best customer service posssible. Thank you for handling this manner quickly.”

This response seems to me the most professional way to handle a case. This generic response works, the case gets closed fast and the buyer doesn’t get turned off by the app. I would rather have the buyer continue to shop from another closet on Poshmark. Keep in mind most of my items on average are purchased for 50cents to $3 each. Losing a case and getting the item back to hopefully relist is not a big deal.

If my response is not the way you choose to handle a case. I would advise you to stop, do not respond right away. Look at you listing, did you overlook or provide incorrect information? Don’t take it personal, put your emotions aside. Speak to another seller for advice. Ask for advice on Facebook-if you belong to reselling groups and feel comfortable requesting advice. Let Poshmark handle the case with the information provided.

The best thing you can to do is remain professional. You are a business person. Treat this as a business. Do not get heated and argue with the buyer. Do not get defensive and post this on social media. If getting help from others, refrain from using the buyers name-do not post their name on Facebook or instagram or put them on blast. This may be their first purchase ever and they may not know the process.

Think of you returning an item to a retail store. The clerk looks at the facts and processes your return. There is no arguing or name calling. They handle the transaction quickly and get you on your way with a smile. Be that professional clerk representing the retail store.

I understand that there are ‘scammers’ out there looking for free items. This is why I always request the item back.

I have sold over 2,600 items on Poshmark and have had cases opened. No one is perfect, we all overlook imperfections and mark wrong sizes when listing. It’s your response that will affect the customers view of Poshmark.

Any comments? Questions? Feel free to contact me.

Reseller Sourcing Ideas

Where to get inventory for your reselling inventory.

So you’ve done it. You have drank the Kool-Aid and have become a reseller. Money is out there waiting to be made and you want in. Great! Fantastic! There is plenty to go around for everyone! Go get what’s yours.

You’ve started and are committed to this new adventure that is reselling. But where do you find ‘stuff’ to sell???? Keep in mind, I myself sell mostly clothing and shoes. I sell on Poshmark, ebay and Mercari. If these are your platforms, consider these ideas since they work for me. I do not do wholesale, that is a whole other ballgame.

Here are some ideas to get you going or to keep expanding your sourcing. If you are new to this, start small. Do not spend any money. Look through your own closet for things to list. Think and plan as if you are having a yard sale. Gather any items that are worth selling, even if it’s just for a few dollars. This will give you a chance to experience the everything- listing, cleaning, inspecting, photographing, pricing, packaging, and mailing. Once you’ve got a few sales under your belt and have some cash to ‘reinvest’, you can head out to find inventory.

By far, the best deals to me anyway, can be found the ‘Bins’, the Goodwill Outlet or Goodwill Clearance stores. Here, you buy items by the pound. On average, my items end up costing from 30-50 cents a piece. Now, this will not be for everyone and may not be in your area. Do some more research before heading out. This can be a great experience if you are prepared.

So, the Bins are not for you? You may want to try:

Goodwill stores

Last Chance

Plato’s Closet

Turn Style

Yard Sales

Facebook Marketplace

Craigslist

Church Rummage Sales

Estate Sales

Salvation Army Stores

St. Vincent De Paul Stores

Savers

Thrift Stores

The list is endless, there is no way I could include every place. These are just some ideas as to where to pick up inventory. I’m in Arizona and these may not be in your area. Connect with other sellers in your area and get some ideas as to where they source. Do some research and find out when certain stores have sales or specials.

These days, my favorite places to source are Goodwill Outlet and dollar tag day at Goodwill. Have other ideas, questions, or comments? Contact me!