Upgrading your Poshmark Label

How to get a new label for Poshmark orders that are more than 5lbs.

The Poshmark shipping label allows up to 5 lbs with their Priority Mail label. Occasionally a heavier coat or a multi item bundle will exceed the weight limit. You can upgrade the label up to 10 lbs. It is the responsibility or the seller to cover the cost for a heavier label-the cost is taken from the potential earnings of this order. It’s a good idea to have a scale and weigh packages that ‘seem’ a bit heavier.

If you know the weight and are ready to upgrade the label, here’s how:

  1. Go to your ‘account’ tab’
  2. Select ‘my sales’
  3. Select the order
  4. Select ‘need new shipping label’
  5. Select ‘need heavier weight label’
  6. Choose the proper weight that fits the package
  7. Print and attach to package.

Reseller Hacks-Make your own seals & stickers

A money saving way to make your own seals and stickers.

I prefer to save money any way I can. I have a stamp pad and old stamps that I use to make my own seals. I purchase any old name tag badges or anything useful at the thrift store or dollar store and cut to size. This is a cute and fun way way to save money and add a personal touch to your packages.

The stamp pad I did get new, and the stamps I grabbed at a a rummage sale. If this is something you want to do, make sure you get a stamp pad to allow for different sizes.

Do you make your own stickers?

Advertise on instagram!

If you are a reseller, advertise your items on instagram! It works!

Read your reviews. You will see how they found you!

Buyers are everywhere. They scroll instagram daily. Depending on the hashtags you use, your for sale items will magically appear in a potential buyers feed. Instagram allows up to 30 hashtags, use them all!

I currently use my instagram mainly to promote and grow my reselling business. I sprinkle in items for sale into my feed and stories. I specifically use the photos in the listing, making it easier for the potential buyer to find the item. Be sure to include within the post and story where your items are posted for sale. Including a link to the app or website is a must.

Buyers want easy access. They want a click and bam, they want the item. If a buyer has to click, search and message you. They move on. Make it easy for them to find your items.

Reseller Hacks-Custom Thank You Stickers

Using custom stickers for your packages adds a personal touch.

There are many companies to choose from where you upload a logo and order custom Thank You stickers. While these stickers are great to seal packages, they are not great to hand out for networking. No one wants a thank you sticker.

I choose the more economical side and went with a versatile stamp that can have more uses.

I ordered my custom stamp from https://www.rubberstamps.com/. I make my own thank you stickers using any old name tag labels I can find at the thrift store (saving money here). I also stamp all my boxes on the outside with my stamp. This came in handy when a package accidentally made it to the Post Office with no mailing label, luckily they knew it was my package!

Reseller Must Have Items-Scotty Peeler

Have you ever ruined the insole of a beautiful pair of heels by trying to remove that sticker? You know, that sticker, yes, the one they place on the most delicate part of heels. Or other stores place them on the bottom and are so tough to remove.

The best tool I’ve found to remove these is the Scotty Peeler. I got the 4 pack which is the best deal and includes 1 metal and 3 plastic.

These are safe to use on plastic, glass, metal and leather. The tougher stickier labels such as on a book or the insole of a shoe may be a bit tougher to remove, on these items, heat with a blow dryer first and then continue with the peeler tool. Click the link to get your on Amazon.

Have you tried these tools? Love them? Let me know!

Cross Listing Made Easy

Are you a reseller? Just getting going? Selling on only one platform?

It’s time to cross post. Cross posting is a must in the reselling business. The more exposure for your items means a better faster chance at sales. It is highly recommended that you branch out and explore other platforms in you reselling journey.

Start with adding one more platform. Get to know the basics, cross post your items and learn the platform. When ready, explore others and add listings. This will get tedious, fast. Especially if you also work full time.

There are several services that can make the cross posting easier. I highly suggest budgeting for the service you choose. I myself sell on 3 platforms and cross post myself.

Bonanza and Trugether are other services to use when cross listing. Since I am not familiar with these, do some research and learn the specifics of these services. They may require different software and a change of where the final selling fee is distributed.

A VA, Listperfectly, Poshmarksharer and Vendoo are popular Cross Listing services to use. These will have a monthly fee.

Depending on the size of the inventory to be listed and cross listed, one of these services is a must.

Do you any of these services? Have a favorite? I’d love to hear from you!

Handling Poshmark Cases

How to professionally handle a Case on Poshmark.

Any customer can open a case on Poshmark and request a return for a number of reasons. Color, item not as described, didn’t fit, rips, tears or flaws. I have been selling over 2 yrs on Poshmark and have had my share of cases. It happens to everyone.

The first case I had opened devastated me. I was done. There is no way I could continue selling. Burn it all.

Now I know better. My first case was way back when we could not see the comments that were being made. I did try to ‘fight’ a couple of cases and won them. I felt horrible. Even though I got paid, I had a bad feeling about ‘winning’ a case. I also ‘lost’ a couple of cases and the item was not returned. I felt even worse about this.

These days, I have a simple answer to any case that gets opened. I still get the occasional case, don’t get me wrong. My generic answer to any case is somewhat like this:

“We here at trishvan99 apologize for this oversight. Please refund ________ and send the item back to our facility. We will gladly accept fault for this. We hope ______ finds the items they are looking for on Poshmark. We here at trishvan99 strive to provide the best customer service posssible. Thank you for handling this manner quickly.”

This response seems to me the most professional way to handle a case. This generic response works, the case gets closed fast and the buyer doesn’t get turned off by the app. I would rather have the buyer continue to shop from another closet on Poshmark. Keep in mind most of my items on average are purchased for 50cents to $3 each. Losing a case and getting the item back to hopefully relist is not a big deal.

If my response is not the way you choose to handle a case. I would advise you to stop, do not respond right away. Look at you listing, did you overlook or provide incorrect information? Don’t take it personal, put your emotions aside. Speak to another seller for advice. Ask for advice on Facebook-if you belong to reselling groups and feel comfortable requesting advice. Let Poshmark handle the case with the information provided.

The best thing you can to do is remain professional. You are a business person. Treat this as a business. Do not get heated and argue with the buyer. Do not get defensive and post this on social media. If getting help from others, refrain from using the buyers name-do not post their name on Facebook or instagram or put them on blast. This may be their first purchase ever and they may not know the process.

Think of you returning an item to a retail store. The clerk looks at the facts and processes your return. There is no arguing or name calling. They handle the transaction quickly and get you on your way with a smile. Be that professional clerk representing the retail store.

I understand that there are ‘scammers’ out there looking for free items. This is why I always request the item back.

I have sold over 2,600 items on Poshmark and have had cases opened. No one is perfect, we all overlook imperfections and mark wrong sizes when listing. It’s your response that will affect the customers view of Poshmark.

Any comments? Questions? Feel free to contact me.